Task 1 · Healthcare Management (Digital Health + Business)
A digital healthcare service model that continues outside the hospital
Services that care for patients after they leave the clinic, and how they earn revenue
Example direction and three questions to answer
- Defining the problemGaps in care after discharge, revisits of chronic patients, disconnected data outside the hospital
- Designing the business modelA service linking remote monitoring, health apps and care; who pays how much
- Planning executionPilot departments and partners, regulatory review, first-year cost and revenue estimates
The Hospital That Stepped Outside
A doctor at a large hospital cared for patients with devotion in the clinic, but from the moment a patient walked out the door until the next appointment the doctor knew nothing about what they ate, how much they walked or whether they took their medicine on time. A young planner connected the data from patients' watches and phones to their medical records, designed a service in which nurses reached out first to patients outside the hospital, and checked one by one with insurers, companies and patients who would pay for it. When the pilot ended, emergency visits by chronic patients fell and the hospital's reputation rose, but the planner was left with the task of proving in numbers what structure would turn the service from a cost into revenue. The team taking this task must define the gap in care outside the hospital with the knowledge of digital health, design a business model linking remote monitoring, health management and care, and propose a pilot plan with first-year costs and revenue.