Track 1 · Chair: Prof. Yuseok Lee (Dongguk Univ.)
Distribution and Marketing Track
Research that reads anxious consumers and reshaped distribution channels
Example research topics for this track
- Marketing that reads consumer anxiety in uncertain marketsChanges in information search and purchase decisions of anxious consumers
- Restructuring of online and offline channelsA structure where platforms, live commerce and neighborhood shops coexist
- Customer experience designed with dataPersonalized offers built from purchase journey data
The Guide of the Shaking Market
The merchants of Market Village sighed every evening in front of empty stalls, because goods that sold well yesterday did not sell today and no one knew what the customers were anxious about. A young guide began to record, footprint by footprint, where customers searched and whom they trusted before coming to the market, and in those records it became visible how anxiety changed buying. The guide redrew the map of distribution so that the online market, the alley shops and live broadcasts formed one road on which customers had the same experience everywhere, and the merchants could welcome customers again. To present in this track, you must show through research how information search and purchase decisions change in uncertain markets, how distribution channels are restructured, and how customer experience is designed with data.